Definitions

Representative: Any person acting on behalf or under the name of HealthServe Australia including Board Members, volunteers, contractors, consultants, partners and staff

Commitment

HealthServe Australia is committed to being transparent in our work and accountable to our stakeholders and community. We are committed to disclosing timely, relevant and accurate information in an accessible format.

Financial Management 

HealthServe Australia is committed to transparency and integrity in our financial management. This is demonstrated by external auditing of HealthServe Australia’s finances by a registered company auditor. The resulting annual financial report is reviewed by the Board at HealthServe Australia’s annual general meeting and made available to all stakeholders on HealthServe Australia’s website.

Governance Structure

HealthServe Australia shares information regarding our governance structure, legal status and organisational purpose.

Descriptions of significant programs, research and reports

HealthServe Australia will disseminate information about results and lessons to all stakeholders – primary stakeholders, partners and donors.

Partnerships

HealthServe Australia shares information of formal partnerships with other organisations.

 

Organisational Policies

HealthServe Australia shares organisational policies that are relevant to stakeholders external to the organisation.

Procedures 

How to make a request for information

A request for information can be made by any of the following methods:

  • This email address is being protected from spambots. You need JavaScript enabled to view it.
  • phone us on +61 400 307786,
  • mail us a letter to HealthServe Australia, 3/374 Pennant Hills Road, Pennant Hills NSW 2120, Australia, or
  • contact our local office or partner.

How to respond to requests for information

  1. Acknowledge the senders request for information once received. This may be by an email notification.
  2. Confirm that the information requested is on the approved list for distribution.
  3. Collate information and send to the requester.

Code of Conduct

HealthServe Australia is a signatory to the Australian Council for International Development (ACFID) Code of Conduct reflecting HealthServe's compliance with industry standards of good practice, transparency and accountability.  If you have any complaint or concern please click here  and you will be redirected to our complaints form. A copy of our Complaints section in our Procedures Manual can be accessed by clicking here.

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HSA works in partnership with other international organisations, complementing their strengths with health resources. It has a special relationship with the largest group of Christian health professionals in Australia, the Christian Medical and Dental Fellowship of Australia (CMDFA) through which it was established. Many of the CMDFA members have worked for a number of years overseas in health work.

ACNC Registered Charity

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